The Reading Lab

Lesson 27: Chatbot Log

Chatbot Log Skill: Understanding digital conversations. Context: Tech Support, Order Tracking, and Refunds. 1 Vocabulary Prep Credentials Noun ព័ត៌មានសម្ងាត់ (ចូលគណនី) /krɪˈden.ʃəlz/ Username and password used to log in. Verify Verb ផ្ទៀងផ្ទាត់ /ˈver.ə.faɪ/ To confirm that something is true or accurate. Reset Verb កំណត់ឡើងវិញ /ˌriːˈset/ To change something (like a password) back to a new state. Tracking Number Noun លេខតាមដានទំនិញ /ˈtræk.ɪŋ ˌnʌm.bɚ/ A unique code used to check where a package is. Refund Noun/Verb ការសងប្រាក់វិញ /ˈriː.fʌnd/ Money given back when a product is returned. Issue Noun បញ្ហា /ˈɪʃ.uː/ A problem or difficulty. 2 Chat 1: Login Help 🤖 HelpBot 3000 Online Hello! How can I help you today? Hi, I cannot log in. I think I forgot my password. I can help. Please confirm your email address so I can check your credentials. It's user@email.com Thanks. I sent a reset link to your inbox. Please click it to verify your identity. Type a message... ➤ 1. What is the user's problem? Internet is slow Forgot passw…

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