Lesson 27: Chatbot Log

Chatbot Log > MODULE 27 // NARRATIVE COMPREHENSION Mission: Read the chat history between a user and a Tech Support Bot. Identify the user's problem and how the bot fixes it. Hover over the underlined words for definitions. 🤖 HelpBot 3000 Online Hello! I am an automated assistant. How can I help you today? Hi, I cannot log in to my account. I think I forgot my password. I can help with that. Please provide your email address so I can locate your credentials . It's user@email.com Thank you. I have sent a reset link to your inbox. Please click the link to verify your identity. Type a message... SEND Support Analysis 1. What is the user's problem? Internet is slow Forgot password Computer is broken 2. What did the bot send to the user? A reset link A new computer A phone number 3. What does "Verify" mean in this context? Delete account Change email Confirm identity