Lesson 27: Chatbot Log

Chatbot Log

> MODULE 27 // NARRATIVE COMPREHENSION

Mission: Read the chat history between a user and a Tech Support Bot. Identify the user's problem and how the bot fixes it. Hover over the underlined words for definitions.

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HelpBot 3000

Online
Hello! I am an automated assistant. How can I help you today?
Hi, I cannot log in to my account. I think I forgot my password.
I can help with that. Please provide your email address so I can locate your credentials.
It's user@email.com
Thank you. I have sent a reset link to your inbox.
Please click the link to verify your identity.
Type a message...
SEND

Support Analysis

1. What is the user's problem?
2. What did the bot send to the user?
3. What does "Verify" mean in this context?

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