Speaking: Public Speaking & Presentations B2 - Lesson 6: Handling Audience Questions

B2

Handling Questions

ការឆ្លើយសំណួរទស្សនិកជន

🎯 Objective / គោលបំណង:

Learn to stay calm and use the L.A.R.C. Method to handle difficult questions smoothly.

💬 Scenario: The Tough Question

Audience Member "You said the project is on time, but I heard there are huge delays in the supply chain. Isn't that misleading?"

Novice (Defensive) "No, that's not true. We are working hard. Who told you that?"

(Too emotional. Loses authority.)

Expert (L.A.R.C.)

Acknowledge "Thank you for bringing that up. It's a very important point regarding the supply chain."

Respond "While there are global delays, we secured our materials three months ago, so our specific timeline remains unaffected."

Check "Does that clarify the situation for you?"

The Framework

L - Listen ស្តាប់

Don't interrupt. Listen to the entire question, even if you know the answer. Make eye contact.

A - Acknowledge ទទួលស្គាល់

Validate the questioner to lower tension.
"That's a great question."
"I'm glad you asked that."

R - Respond ឆ្លើយតប

Keep it concise. Stick to the facts. Don't over-explain.

C - Check ផ្ទៀងផ្ទាត់

Ensure they are satisfied.
"Does that answer your question?"

Handling "Unknowns"

If you don't know the answer:

Never guess. Say:
"I don't have that specific data with me right now, but I will double-check and get back to you after the presentation."

What's the Best Response?

Question: "Why is this product so expensive?"

Select the best "Acknowledge" step:

A. "It's not expensive compared to others." (Defensive)

B. "That's a fair question. Pricing is a major factor for everyone." (Validating)

C. "Well, quality costs money." (Dismissive)

Situation: Someone asks a question you absolutely do not know the answer to.

What do you say?

A. Make up a likely answer so you don't look bad.

B. "That requires a detailed look at the new data. Let me verify that and email you by EOD."