Speaking: Public Speaking & Presentations C1 - Lesson 3: Handling Difficult Q&A Sessions with Authority & Poise

C1

Difficult Q&A

ការដោះស្រាយសំណួរពិបាក

🎯 Objective / គោលបំណង:

Maintain authority when challenged. Use "Bridging" to turn negative questions into positive answers.

💬 Scenario: The Shareholder Meeting

Skeptical Investor "Your product is significantly more expensive than the competition. Why should anyone buy it?"

You (Novice - Defensive) "No, it's not that expensive. Our competitors use cheap materials. We are better."

You (Expert - Bridge)

ACKNOWLEDGE "I understand that pricing sensitivity is a major factor in this market."

BRIDGE "However, when we look at the total cost of ownership..."

MESSAGE "...our durability actually saves clients 20% over 5 years."

The Q&A Toolkit

Use these techniques to handle hostility, irrelevance, or lack of data.

1. The Bridge ការតភ្ជាប់

Acknowledge -> Transition -> Key Message.
"That's a fair point about X, but what's really driving growth is Y."

2. The Deflect ការពង្វែរ

Move specific/boring questions offline.
"That's quite specific to your case. Let's touch base offline so I can give you a full answer."

3. The Refusal ការបដិសេធ

Polite refusal for confidential or unknown data.
"I'm not at liberty to discuss those figures yet, but I can tell you that..."

Key Vocabulary

"Off the record"

Something said that cannot be publicly reported.

"To field a question"

To deal with or answer a difficult question.

Select the Best Strategy

Question: "Is it true your CEO is resigning?" (Rumor/Confidential)

Best Response?

A. "No comment."

B. "I can't comment on speculation. What I can confirm is that our leadership team is fully focused on Q4 goals."

C. "Where did you hear that? That's a lie."

Question: "Can you fix the bug on my account #12345?" (Too Specific)

Best Response?

A. "I don't know."

B. "That sounds frustrating. Let's connect offline right after this so I can get technical support to look at your specific account."