Crisis Management
Refining Tone & Register
Task: You are late on a project. Tap the "Blunt" phrases to make them "Diplomatic".
To: Client
Subject: Project Update
Subject: Project Update
Dear Mr. Smith,
We cannot finish on time. We regret to inform you that there has been a delay.
This is because we made a mistake. unforeseen complications have arisen.
Wait for us. We would appreciate your patience.
Sincerely,
The Team
We cannot finish on time. We regret to inform you that there has been a delay.
This is because we made a mistake. unforeseen complications have arisen.
Wait for us. We would appreciate your patience.
Sincerely,
The Team
Strategy: Passive Voice
"Mistakes were made" (Passive) removes the "We" to avoid direct blame while still acknowledging the issue.
Strategy: Nominalization
"Complications have arisen" sounds more objective and manageable than "We messed up."
The Salary Talk 🤝
Using Conditionals Strategically.
Director
We cannot increase the budget this year.
You (Diplomat)
I understand the constraints. However, were the budget to become available next quarter, could we revisit this?
Director
Perhaps. But for now, no.
You (Diplomat)
Should you wish to retain top talent, I might suggest we look at non-monetary benefits instead.
Analysis: Inversion
"Were the budget to..." (Instead of "If the budget...")
"Should you wish..." (Instead of "If you want...")
These inversions sound extremely formal, polite, yet firm.
"Should you wish..." (Instead of "If you want...")
These inversions sound extremely formal, polite, yet firm.
Executive Test 🧐
Select the C2 option.
1. Rejecting a client's bad idea:
2. Admitting a delay:
3. Asking for help:
Mission 📝
The Executive Summary
Draft a Summary
Convert these 3 casual points into a professional 1-sentence Executive Summary.
- 1. Sales went down.
- 2. We need to save money.
- 3. We should fire some people.
Model Answer:
"Due to a decline in sales revenue, immediate cost-saving measures, including workforce restructuring, are required."
"Due to a decline in sales revenue, immediate cost-saving measures, including workforce restructuring, are required."