C1
Mediation & Facilitation
ការសម្របសម្រួលកិច្ចពិភាក្សា
🎯 Objective / គោលបំណង:
Learn to facilitate discussions, manage conflict, and act as a "Bridge" between opposing views.
💬 Scenario: The Marketing Budget
Dara (Aggressive)
"We need to spend 100% of the budget on Facebook Ads right now! If we wait, we lose!"
Vanna (Defensive)
"That's reckless! We have no product updates. We should save the money for Q4."
You (The Mediator)
"Okay, let's take a step back. If I understand correctly, Dara is prioritizing speed, while Vanna is prioritizing product readiness. Is that a fair summary?"
Technique: De-escalate + Synthesize.
You (The Mediator)
"Is there a middle ground where we spend a *portion* now to test, but keep the bulk for Q4?"
Technique: Proposing a Compromise.
The Bridge Framework
1. Clarify & Validate បញ្ជាក់ និងផ្តល់តម្លៃ
Make both sides feel heard before solving the problem.
- "So, what you're saying is..."
- "I think I see your point regarding [X]..."
- "Let me just check I've understood..."
2. Synthesize & Reframe សំយោគ និងរៀបចំអត្ថន័យថ្មី
Combine the ideas into a shared goal. Remove emotional language.
- "It seems we all agree on the *goal*, but differ on the *method*."
- "Ultimately, both perspectives are about minimizing risk..."
3. Manage Turn-Taking គ្រប់គ្រងការផ្លាស់ប្តូរវេន
Ensure quiet people speak and loud people listen.
- "Hold on Dara, I'd like to hear Sophea's thoughts on this."
- "We haven't heard from [Name] yet. What's your take?"
What does the Mediator do?
Two colleagues are arguing loudly and interrupting each other.
Best Response:
A. "Stop fighting! You are acting like children."
B. "Can we pause for a second? Let's take these points one at a time. Dara, you go first, then Vanna."
C. Stay silent and let them finish.
Someone has been speaking for 5 minutes and repeating themselves.
Best Response:
A. "So, to summarize, your main concern is timing. Is that right? I'd like to see if anyone else has thoughts on timing."
B. "Please stop talking, you are taking too long."