Speaking: Interactive Communication C1 - Lesson 2: Handling Interruptions & Challenging Questions Gracefully

C1

Handling Interruptions

ការដោះស្រាយការកាត់ចង្វាក់

🎯 Objective / គោលបំណង:

Learn to Block, Yield, or Bridge when someone interrupts you.

💬 Scenario: The Boardroom

You "So, based on the Q3 data, we recommend expanding into..."

⚠️ Interruption 1
Colleague "But the Q3 data is flawed! We can't trust it."

You (The Block) "If I could just finish my point, I'll address the data quality in a moment." Technique: Firm but polite refusal to yield.

⚠️ Interruption 2
Manager "Does this mean we need to hire more sales staff?"

You (The Bridge) "That's a valid question. Let's park that for now, as it relates to Q4 budget, which comes next." Technique: Validating but delaying.

The Traffic Light System

🛑 RED: The Block (Stop)

Use when you must finish your thought or the interruption is rude.

"If I could just finish..."
(បើសិនជាខ្ញុំអាចបញ្ចប់ចំណុចនេះសិន...)

🟡 YELLOW: The Bridge (Yield & Delay)

Use when the point is good, but the timing is wrong.

"Hold that thought. I'll come back to it."
(សុំទុកគំនិតនោះសិន ខ្ញុំនឹងត្រឡប់មកនិយាយរឿងនេះវិញ)

🟢 GREEN: The Accept (Yield)

Use when the interruption is critical or from a high-status person.

"That's a crucial point. Let's address it now."
(នោះជាចំណុចសំខាន់។ តោះដោះស្រាយវាឥឡូវនេះ)

Choose the Strategy

Situation: A junior colleague interrupts you mid-sentence with an irrelevant idea.

A. (Green) "Oh, tell me more about that!"

B. (Red/Yellow) "Let's stick to the agenda for now. We can discuss that offline."

C. (Passive) Stop talking and listen.

Situation: The CEO interrupts to ask about a major risk you haven't mentioned yet.

A. (Red) "Please let me finish my slides first."

B. (Green) "I'm glad you brought that up. It's actually the next key point."