B1 Lesson: Hotel Complaints មេរៀនកម្រិត B1៖ ការត្អូញត្អែរអំពីសណ្ឋាគារ บทเรียนระดับ B1: ข้อร้องเรียนเกี่ยวกับโรงแรม Bài học B1: Phàn nàn về Khách sạn B1课程：酒店投诉 B1 レッスン：ホテルのクレーム B1 레슨: 호텔 불만 사항 Leçon B1 : Plaintes à l'hôtel Lección B1: Quejas de hotel الدرس B1: شكاوى الفنادق B1 पाठ: होटल की शिकायतें Урок B1: Жалобы в отеле
Chea and his sister Bopha are helping their relatives check into a hotel near the Riverside in Phnom Penh. Unfortunately, there are a few problems with the room. Let's learn how to handle hotel complaints and use future forms (will vs. going to) correctly! ជា និងបងស្រីរបស់គាត់ឈ្មោះ បុប្ផា កំពុងជួយសាច់ញាតិរបស់ពួកគេចូលស្នាក់នៅក្នុងសណ្ឋាគារក្បែរមាត់ទន្លេក្នុងទីក្រុងភ្នំពេញ។ ជាអកុសល មានបញ្ហាមួយចំនួនជាមួយបន្ទប់។ តោះរៀនពីរបៀបដោះស្រាយការត្អូញត្អែរអំពីសណ្ឋាគារ និងប្រើប្រាស់ទម្រង់អនាគតកាលឱ្យបានត្រឹមត្រូវ! เจียและบุปผาพี่สาวของเขากำลังช่วยญาติเช็คอินเข้าโรงแรมใกล้ริมแม่น้ำในพนมเปญ โชคไม่ดีที่มีปัญหาบางอย่างเกี่ยวกับห้องพัก มาเรียนรู้วิธีจัดการกับข้อร้องเรียนของโรงแรมและใช้รูปแบบอนาคตอย่างถูกต้องกันเถอะ! Chea và chị gái Bopha đang giúp người thân nhận phòng tại một khách sạn gần bờ sông ở Phnom Penh. Thật không may, có một vài vấn đề với căn phòng. Hãy cùng học cách xử lý các phàn nàn về khách sạn và sử dụng các thì tương lai một cách chính xác! Chea和他的姐姐Bopha正在帮助他们的亲戚入住金边河畔附近的一家酒店。不幸的是，房间出了点问题。让我们学习如何处理酒店投诉并正确使用将来时态！ チェアと姉のボファは、プノンペンの川沿いにあるホテルに親戚がチェックインするのを手伝っています。残念ながら、部屋にいくつか問題があります。ホテルのクレームの対処法と、未来形を正しく使う方法を学びましょう！ 체아와 그의 누나 보파는 친척들이 프놈펜 강변 근처의 호텔에 체크인하는 것을 돕고 있습니다. 안타깝게도 방에 몇 가지 문제가 있습니다. 호텔 불만 사항을 처리하는 방법과 미래 시제를 올바르게 사용하는 방법을 배워봅시다! Chea et sa sœur Bopha aident leurs proches à s'enregistrer dans un hôtel près du Riverside à Phnom Penh. Malheureusement, il y a quelques problèmes avec la chambre. Apprenons à gérer les plaintes d'hôtel et à utiliser correctement les formes du futur ! Chea y su hermana Bopha están ayudando a sus familiares a registrarse en un hotel cerca de Riverside en Phnom Penh. Lamentablemente, hay algunos problemas con la habitación. ¡Aprendamos cómo manejar las quejas del hotel y usar las formas futuras correctamente! يساعد تشيا وشقيقته بوفا أقاربهما في تسجيل الدخول إلى فندق بالقرب من ريفرسايد في بنوم بنه. لسوء الحظ ، هناك بعض المشاكل في الغرفة. دعونا نتعلم كيفية التعامل مع شكاوى الفنادق واستخدام صيغ المستقبل بشكل صحيح! चिया और उसकी बहन बोफा नोम पेन्ह में नदी के किनारे एक होटल में अपने रिश्तेदारों को चेक-इन करने में मदद कर रहे हैं। दुर्भाग्य से, कमरे में कुछ समस्याएँ हैं। आइए जानें कि होटल की शिकायतों को कैसे संभालें और भविष्य के रूपों का सही ढंग से उपयोग कैसे करें! Чеа и его сестра Бопха помогают своим родственникам заселиться в отель недалеко от Риверсайда в Пномпене. К сожалению, с номером возникли некоторые проблемы. Давайте узнаем, как справляться с жалобами в отеле и правильно использовать формы будущего времени!
1. Vocabulary: Hotel Complaints
Listen and repeat the words. Then, drag them to the correct box below.
air conditioning
/ˈeər kənˌdɪʃ.ən.ɪŋ/A system that cools the air inside a room. ប្រព័ន្ធម៉ាស៊ីនត្រជាក់ ระบบปรับอากาศ hệ thống điều hòa không khí 空调系统 エアコンシステム 에어컨 시스템 Un système qui refroidit l'air Un sistema que enfría el aire نظام يبرد الهواء हवा को ठंडा करने वाला सिस्टम (AC) система кондиционирования воздуха
make a reservation
/meɪk ə ˌrez.əˈveɪ.ʃən/To book a room or table in advance. ធ្វើការកក់ទុកមុន ทำการจองล่วงหน้า đặt phòng/bàn trước 预订 予約をする 예약하다 Faire une réservation Hacer una reserva إجراء حجز आरक्षण करना забронировать номер
overbooked
/ˌəʊ.vəˈbʊkt/Having more reservations than available rooms. កក់លើសចំនួនបន្ទប់ដែលមាន รับจองเกินจำนวนห้อง đặt quá số lượng 超额预订 予約でいっぱいすぎる（オーバーブッキング） 예약 초과된 Surréservé Con sobreventa محجوز بالكامل مع زيادة जरूरत से ज्यादा बुकिंग забронировано больше, чем доступно
fully booked
/ˌfʊl.i ˈbʊkt/Completely full; no empty rooms left. ពេញអស់ហើយ ถูกจองเต็มแล้ว đã được đặt kín 客满 満室 예약이 꽉 찬 Complet Totalmente reservado محجوز بالكامل पूरी तरह से बुक полностью забронировано
room service
/ˈruːm ˌsɜː.vɪs/Food or drinks brought directly to your hotel room. សេវាកម្មបញ្ជូនអាហារដល់បន្ទប់ บริการรูมเซอร์วิส (ส่งอาหารที่ห้อง) dịch vụ phòng 客房服务 ルームサービス 룸 서비스 Service d'étage Servicio de habitaciones خدمة الغرف रूम सर्विस обслуживание номеров
noisy
/ˈnɔɪ.zi/Making a lot of loud or unpleasant sounds. រំខាន (មានសំឡេងខ្លាំងៗ) เสียงดังรบกวน ồn ào 吵闹的 うるさい 시끄러운 Bruyant Ruidoso مزعج / صاخب शोरगुल वाला шумный
out of order
/aʊt əv ˈɔː.dər/Broken; not working properly. ខូច / មិនដំណើរការ ชำรุด / เสีย bị hỏng 出故障 / 损坏 故障中 고장 난 En panne Fuera de servicio معطل खराब не работает / сломано
complain
/kəmˈpleɪn/To say that you are unhappy or annoyed about a problem. ត្អូញត្អែរ บ่น / ร้องเรียน phàn nàn 抱怨 / 投诉 クレームを言う 불평하다 Se plaindre Quejarse يشتكي शिकायत करना жаловаться
change rooms
/tʃeɪndʒ ruːmz/To move from one hotel room to a different one. ប្តូរបន្ទប់ เปลี่ยนห้อง đổi phòng 换房间 部屋を変更する 방을 바꾸다 Changer de chambre Cambiar de habitación تغيير الغرفة कमरा बदलना поменять номер
housekeeper
/ˈhaʊsˌkiː.pər/A person whose job is to clean and tidy hotel rooms. បុគ្គលិកសម្អាតបន្ទប់ พนักงานทำความสะอาดห้องพัก nhân viên dọn phòng 客房保洁员 ハウスキーパー（清掃係） 객실 청소부 Femme/valet de chambre Ama de llaves / Personal de limpieza عاملة نظافة الغرف सफाई कर्मचारी горничная
Match the Definitions
2. Grammar: Future Forms (Will vs. Going to)
In English, we have different ways to talk about the future. When dealing with hotel complaints, you will often use "Will" for instant decisions and "Going to" for prior plans.
| Future Form | When to Use It | Hotel Example |
|---|---|---|
| Will / Won't | 1. Instant decisions made at the moment of speaking. 2. Promises or offers to help. |
"The AC is broken? I will call the reception right now." "I will send someone to fix it." |
| Be Going to | 1. Prior plans or intentions (decided before speaking). 2. Predictions based on evidence. |
"We are going to stay at a hotel near the Royal Palace." "Look at the heavy rain. It is going to flood the street." |
Grammar Practice: Part 1 (Sentence Level)
Receptionist: "I am sorry, sir. I send the mechanic right away."
Chea: "Yes! We stay at a beautiful resort."
Bopha: "I call the front desk and complain."
Grammar Practice: Part 2 (Paragraph Level)
3. Reading: A Weekend in Phnom Penh
When they arrived at the front desk, the receptionist looked worried. "I am very sorry," she said. "Due to a system error, we are overbooked tonight. The hotel is fully booked and we only have one small room left on the first floor."
Bopha was frustrated and decided to complain immediately. The manager came out and apologized. "We will upgrade your aunt to a VIP suite tomorrow morning, and we will provide free breakfast to say sorry." They agreed and went to the small room.
Unfortunately, things got worse. The street outside was extremely noisy because of evening traffic, and the room's air conditioning was out of order. It was terribly hot!
"This is unacceptable," Chea said. "I will call the reception right now. We need to change rooms."
He picked up the phone. The manager answered, "I cannot change your room tonight, sir. But I will send a mechanic immediately. Also, the housekeeper is going to bring you some cold drinks and an extra fan."
"Okay," Bopha sighed. "If the mechanic doesn't fix it in twenty minutes, we are going to leave and find another hotel!" Thankfully, the mechanic fixed the AC quickly. To relax, Chea and Bopha ordered room service and enjoyed a quiet dinner with their aunt.
Reading Comprehension
4. Listening: Conversation at the Front Desk
Listen to Chea and Bopha speak to the hotel receptionist about a new problem the next morning.
Listening Quiz
5. Speaking: Roleplay Practice
Listen to the Receptionist (left). Then, practice saying the response (right) out loud. Pay attention to how you use will to offer a solution.
6. Writing: Your Turn
Look at the model email. Notice how Chea uses Will and Going to when explaining his hotel problems to a friend.
I am writing to you from our hotel in Phnom Penh. It is a disaster! First, the hotel was fully booked, so they gave us a tiny room. Now, the shower is out of order and the street is very noisy.
I will complain to the manager in the morning. I am sure they will apologize. If they cannot fix it, we are going to change rooms or move to another hotel!
Talk to you soon,
Chea
Your Turn to Write
Imagine you are staying at a bad hotel. Fill in the blanks using vocabulary words and correct future forms (will / going to).
I am staying at a hotel in the city, but I have to ! The room is very and the is out of order. It's so hot in here!
I call the front desk now. I hope they send a mechanic quickly. If they don't help, I am leave this place!
See you soon,
[Your Name]
