A2 Master Class: Returns & Exchanges ថ្នាក់មេ A2៖ ការប្រគល់ត្រឡប់មកវិញ និងការប្តូរ ชั้นเรียนมาสเตอร์ A2: การคืนและการเปลี่ยนสินค้า Lớp học Master A2: Trả lại & Đổi hàng A2 大师课：退货与换货 A2 マスタークラス：返品と交換 A2 마스터 클래스: 반품 및 교환 Master Class A2 : Retours et échanges Clase Magistral A2: Devoluciones y cambios دورة A2 المتقدمة: الإرجاع والاستبدال A2 मास्टर क्लास: रिटर्न और एक्सचेंज Мастер-класс A2: Возврат и обмен
Welcome back to the Central Market! Sometimes we buy something and it is not right. It might be broken, or it might be the wrong material. Today, Sophea is helping customers return and exchange clothes. Scroll down to practice your Vocabulary, Grammar, Listening, Reading, Speaking, and Writing! សូមស្វាគមន៍មកកាន់ផ្សារធំថ្មីម្តងទៀត! ជួនកាលយើងទិញអ្វីមួយហើយវាមិនត្រឹមត្រូវ។ វាអាចខូច ឬវាអាចខុសប្រភេទក្រណាត់។ ថ្ងៃនេះ សុភាកំពុងជួយអតិថិជនប្រគល់ត្រឡប់មកវិញ និងប្តូរសម្លៀកបំពាក់។ ยินดีต้อนรับกลับสู่ตลาดกลาง! บางครั้งเราซื้อของแล้วมันไม่ถูกต้อง อาจจะพังหรืออาจจะผิดประเภทวัสดุ วันนี้โสภากำลังช่วยลูกค้าคืนและเปลี่ยนเสื้อผ้า... Chào mừng trở lại Chợ Trung tâm! Đôi khi chúng ta mua một thứ gì đó và nó không đúng. Nó có thể bị hỏng, hoặc có thể sai chất liệu. Hôm nay, Sophea đang giúp khách hàng trả lại và đổi quần áo... 欢迎回到中央市场！有时候我们买的东西不合适。它可能坏了，或者材质不对。今天，Sophea 正在帮助顾客退换衣服... セントラルマーケットへお帰りなさい！時々、私たちは何かを買ってもそれが正しくないことがあります。壊れていたり、素材が間違っていたりするかもしれません。今日、ソペアは顧客の服の返品や交換を手伝っています... 중앙 시장에 다시 오신 것을 환영합니다! 때로는 물건을 샀는데 맞지 않을 때가 있습니다. 고장났거나 소재가 잘못되었을 수 있습니다. 오늘 소피아는 고객들이 옷을 반품하고 교환하는 것을 돕고 있습니다... Bienvenue à nouveau au marché central ! Parfois, nous achetons quelque chose et ce n'est pas ce qu'il faut. Il peut être cassé ou de la mauvaise matière. Aujourd'hui, Sophea aide les clients à retourner et à échanger des vêtements... ¡Bienvenido de nuevo al Mercado Central! A veces compramos algo y no es lo correcto. Puede estar roto o puede ser el material equivocado. Hoy, Sophea está ayudando a los clientes a devolver y cambiar ropa... مرحباً بكم مرة أخرى في السوق المركزي! أحيانًا نشتري شيئًا ولا يكون مناسباً. قد يكون مكسورًا، أو قد يكون من مادة خاطئة. اليوم، تساعد صوفيا العملاء على إرجاع واستبدال الملابس... सेंट्रल मार्केट में आपका फिर से स्वागत है! कभी-कभी हम कुछ खरीदते हैं और वह सही नहीं होता है। यह टूटा हुआ हो सकता है, या यह गलत सामग्री हो सकती है। आज, सोफिया ग्राहकों को कपड़े वापस करने और बदलने में मदद कर रही है... Добро пожаловать обратно на Центральный рынок! Иногда мы покупаем что-то, и это нам не подходит. Вещь может быть сломана, или из неправильного материала. Сегодня Софеа помогает покупателям возвращать и обменивать одежду...
1. Vocabulary: Materials & Problems
Listen and repeat the words. Then, drag them to the correct box below. ស្តាប់ ហើយនិយាយតាម។ បន្ទាប់មក ទាញពួកវាទៅប្រអប់ដែលត្រឹមត្រូវ។ ฟังและทำซ้ำคำศัพท์ จากนั้นลากไปยังกล่องที่ถูกต้อง Nghe và lặp lại các từ. Sau đó, kéo chúng vào ô chính xác. 听并重复单词。然后，将它们拖到正确的框中。 単語を聞いて繰り返します。その後、正しいボックスにドラッグしてください。 단어를 듣고 따라 하세요. 그런 다음 올바른 상자로 드래그하세요. Écoutez et répétez les mots. Ensuite, faites-les glisser vers la bonne case. Escucha y repite las palabras. Luego, arrástralas a la casilla correcta. استمع وكرر الكلمات. ثم اسحبها إلى المربع الصحيح. शब्दों को सुनें और दोहराएं। फिर, उन्हें सही बॉक्स में खींचें। Послушайте и повторите слова. Затем перетащите их в нужное поле.
to return
/rɪˈtɜːn/To give something back to a shop.
to exchange
/ɪksˈtʃeɪndʒ/To give something back and take a new one.
a refund
/ˈriː.fʌnd/Money given back to you.
damaged
/ˈdæm.ɪdʒd/Broken, torn, or not perfect.
cotton
/ˈkɒt.ən/A soft material from a plant, used for t-shirts.
silk
/sɪlk/A very smooth, expensive material.
leather
/ˈleð.ər/Animal skin used to make shoes and belts.
a receipt
/rɪˈsiːt/Paper showing you bought the item.
Match the Shopping Words
2. Grammar: "Can" and "Could" (Polite Requests)
When we ask a shop worker to do something, we use Can I...? or Could I...?. Both are polite, but Could is even more polite than Can. We always follow them with the base verb (e.g., return, exchange). នៅពេលដែលយើងសុំឱ្យបុគ្គលិកហាងធ្វើអ្វីមួយ យើងប្រើ Can I...? ឬ Could I...? ទាំងពីរនេះមានភាពគួរសម ប៉ុន្តែ Could គឺគួរសមជាង Can ទៅទៀត។ ពួកវាតែងតែត្រូវបានតាមដោយទម្រង់ដើមនៃកិរិយាសព្ទ។ เมื่อเราขอให้พนักงานร้านทำบางอย่าง เราใช้ Can I...? หรือ Could I...? ทั้งสองคำสุภาพ แต่ Could สุภาพกว่า Can เรามักจะตามด้วยกริยารูปปกติเสมอ Khi chúng ta yêu cầu nhân viên cửa hàng làm điều gì đó, chúng ta sử dụng Can I...? hoặc Could I...?. Cả hai đều lịch sự, nhưng Could lịch sự hơn Can. Theo sau chúng luôn là động từ nguyên thể. 当我们要求店员做某事时，我们使用 Can I...? 或 Could I...?。两者都很有礼貌，但 Could 比 Can 更有礼貌。它们后面总是跟着动词原形。
| Level of Politeness | Structure | Example |
|---|---|---|
| Polite | Can I + verb + ...? | Can I return this shirt? |
| Polite | Can you + verb + ...? | Can you help me? |
| Very Polite | Could I + verb + ...? | Could I exchange these shoes? |
| Very Polite | Could you + verb + ...? | Could you give me a refund? |
Fill in the Blanks
3. Reading: Exchanging a Dress
Yesterday, a customer bought a beautiful blue silk dress from Sophea's shop. Today, she is back. She looks unhappy.
"Excuse me," she says. "Could I return this dress? It is damaged. There is a small hole near the arm."
Sophea looks at the dress and the receipt. "I am so sorry," Sophea says. "I cannot give you a refund, but could you exchange it? We have the same dress in cotton." The customer smiles and agrees.
Reading Comprehension
4. Listening: Asking for a Refund
A customer wants to return a leather jacket. Listen to his conversation with Sophea.
True or False?
5. Speaking: Roleplay Practice
You want to exchange a shirt. Read the dialogue and ask Sophea a question using "Could I"!
Your Turn to Speak
6. Writing: An Email to a Shop
Sometimes you need to email a shop about a problem. Notice how the writer uses "Could I" to be polite.
Dear Shop Manager,
I bought a silk shirt from your shop yesterday.
When I opened the bag at home, I saw the shirt was damaged.
I have my receipt. Could I get a refund, please?
Thank you.
Your Turn to Write
Writing Checklist
- check_circle Did you say what material the item is (cotton, silk, leather)?
- check_circle Did you say what the problem is (e.g., damaged)?
- check_circle Did you use "Could I" to ask for an exchange or refund?
- check_circle Did you end questions with a question mark (?)?
I bought a (material) (item) from your shop yesterday.
When I looked at it, I saw it was (damaged/too small).
I have my receipt. Could I (exchange it / get a refund), please?
Thank you.
![[A2 Master Lesson] Unit 4 Lesson 5: Returns & Exchanges](https://lh3.googleusercontent.com/blogger_img_proxy/AEn0k_tcnWzHFgHuO6lOEJlw_Yu6UUyN4kk8Qw-496KSxwmUhU6-i8Lrt1eHUzPu--TyUTDhdg=w200-h200-p-k-no-nu)