Module 5: Formal Reports & Complaints

Module 5: Formal Reports & Complaints Welcome to the B2 professional writing framework. Writing at an upper-intermediate level requires a shift from personal narratives to objective, data-driven documentation. In this module, you will learn to construct formal reports and diplomatic letters of complaint. Core Professional Frameworks: The Formal Report Layout: Structuring documents with clear headings (Introduction, Findings, Conclusion). Objective Tone & Passive Voice: Removing personal bias and focusing on the action rather than the actor (e.g., "The package was delayed" instead of "You delayed my package"). The Complaint Framework: Constructing correspondence that is firm but polite, focusing on factual discrepancies and actionable resolutions. Stylistic Trap: Emotional Aggression A common error in drafting complaints is letting emotion override professionalism. Aggressive language destroys your credibility. You must replace emotional outbursts with objective fa…