call
Taking a Phone Message
Handling business calls and recording details.
Lesson Goal: Learn how to listen for critical information (names, numbers, urgency) during a professional phone conversation.
Listening for Accuracy
In a professional office environment, taking phone messages is a key task. Accuracy is essential—if you get a phone number or a name wrong, the business could lose a client!
When listening to a caller, pay close attention to Proper Nouns (names of people/companies) and Numbers. Don't be afraid to ask a caller to repeat themselves if they speak too quickly. Look for keywords like "urgent" or "as soon as possible" to know how quickly the message must be delivered.
Go to the next tab to learn professional phone vocabulary, then listen to the office call in the Practice tab!
person
People & Status
មនុស្ស និងស្ថានភាព
Receptionist
/rɪˈsep.ʃən.ɪst/
បុគ្គលិកទទួលភ្ញៀវ
Available
/əˈveɪ.lə.bəl/
ទំនេរ / នៅទីនេះ
bolt
Action Words
សកម្មភាព
Take a Message
/teɪk ə ˈmes.ɪdʒ/
កត់ត្រាសារ
Call Back
/kɑːl bæk/
តបមកវិញ
warning
Importance
កម្រិតនៃភាពចាំបាច់
Urgent
/ˈɝː.dʒənt/
បន្ទាន់
Immediately
/ɪˈmiː.di.ət.li/
ភ្លាមៗ
headphones
play_circle Click play to listen:
fact_check COMPREHENSION CHECK
1. Why can't Mr. Johnson answer the phone?
2. How does the caller describe the situation?
3. What should Mr. Johnson do?
edit_document
Real World Tasks
Practice your professional communication skills!
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Mission Report
របាយការណ៍បេសកកម្ម
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