Lesson 12: Email Protocol

Email Protocol

Skill: Narrative Comprehension & Workplace Communication.
Identify formal vs. informal tones, find deadlines, and understand requests.

1

 Vocabulary Prep

SubjectNoun

ប្រធានបទ/ˈsʌb.dʒekt/

The title or main topic of the email.

RecipientNoun

អ្នកទទួល/rɪˈsɪp.i.ənt/

The person who receives the email.

AttachmentNoun

ឯកសារភ្ជាប់/əˈtætʃ.mənt/

A file (PDF, Image, Doc) sent with an email.

DeadlineNoun

កាលកំណត់/ˈded.laɪn/

The latest time or date by which something should be completed.

InquiryNoun

ការសាកសួរ/ˈɪn.kwə.ri/

An act of asking for information.

RegardingPrep

ទាក់ទងនឹង/rɪˈɡɑːr.dɪŋ/

About; concerning (often written as 're:' in emails).

2

 Read: Formal Announcement

From:

hr-dept@globaltech.com

To:

All Staff

Subject:

Urgent: Annual Performance Reviews

Dear Team,

This is a reminder that the Annual Performance Reviews are due soon. Please complete the attached self-evaluation form and submit it to your manager.

The deadline for submission is Friday, October 20th at 5:00 PM. Failure to submit on time may delay your bonus.

If you have any inquiries, please contact HR immediately.

Regards,
Sarah Jenkins
Human Resources Director

1. What is the main purpose of this email?

2. What happens if you miss the deadline?

3

 Read: Informal Request

From:

mark.t@globaltech.com

To:

design-team@globaltech.com

Subject:

Quick question re: Friday lunch

Hey guys,

Just checking in about the team lunch this Friday. Are we still good for 12:30 PM?

Also, does anyone have dietary restrictions? I'm thinking of booking a table at the new Italian place, but let me know if you'd prefer sushi instead.

Let me know by tomorrow morning so I can make the reservation.

Cheers,
Mark

3. What is the tone of this email?

4. Why does Mark need a reply by tomorrow?

4

 Read: Customer Inquiry

From:

j.doe@externalclient.com

Subject:

Order #5542 - Missing Items

To Whom It May Concern,

I received my shipment for Order #5542 this morning. However, upon inspection, I noticed that two items are missing.

I have attached a photo of the packing slip. Please look into this matter and let me know when the remaining items will be shipped.

I expect a prompt response.

Sincerely,
Jane Doe

5. What is the problem?