C2
Persuasion
ឥទ្ធិពល និងការបញ្ចុះបញ្ចូល
🎯 Objective / គោលបំណង:
Don't just argue. Influence outcome by building trust and reframing problems.
💬 Scenario: A Difficult Decision
Soriya
"I don't think the new marketing push is feasible. The budget is too tight."
Chanlina
"I understand the budgetary concerns. They are absolutely valid." ↘...↗
Technique: Concession (Builds Trust).
Chanlina
"But let's reframe this: what is the cost of inaction?" ↘
Technique: Reframing (Risk vs. Opportunity).
Soriya
"...The cost of inaction?"
Chanlina
"Precisely. If we wait, we lose market share. This isn't an expense; it's an investment."
Persuasion Toolkit
1. Concession
Validate their feeling first.
"That's an absolutely valid point."
2. Reframing
Change the "frame" (e.g., Problem -> Opportunity).
"Let's look at this from another angle..."
3. Leading Questions
Guide them to the answer.
"Wouldn't you agree that [Goal] is the priority?"
Prosody Tip
Concession: Use Fall-Rise (↘...↗) to show you are listening.
"I hear your concerns... ↘...↗"
"I hear your concerns... ↘...↗"
Analyze the Response
Colleague: "This new software is too hard. It will confuse customers."
Best C2 Response?
A. "You're wrong. They will learn it." (Dismissive)
B. "That's a valid concern. What if we reframe this as a chance to improve their experience with training?"
C. "I believe it will be fine." (Weak opinion)
Team Member: "I'm worried we will miss the deadline."
Best C2 Response?
A. "I hear you. Given our track record, what is the *one* bottleneck we could remove to make it achievable?"
B. "Don't worry, just work harder."