Emotions, Feelings and Moods
The exhaustive guide to expressing how you feel! Select the tabs below to switch between positive moods, negative feelings, and expressions.
Showing Empathy 🎬
Watch Teacher Sopheak explain how to use emotional vocabulary when responding to guests. Using words like delighted and frustrated properly can make your communication much stronger!
Vocab Check ⚡
Vocab Check ⚡
Vocab Check ⚡
Vocab Check ⚡
Manager Mission 🎯
Speaking Mission 🎯
Self-Check Mission 🎯
Ask a Question 🙋♂️
Recent Questions
Hi Kanha! "Nervous" is usually about a specific event (like a presentation or a tour). "Anxious" is a deeper, longer-lasting feeling of worry about what might happen in the future. 💡
Is it professional to tell a guest I am "thrilled" they booked?
Yes, absolutely! "Thrilled" or "Delighted" are excellent words to use in hospitality. It shows great energy and makes the guest feel very welcome. 🚴♂️
Teacher, what is the difference between "Nervous" and "Anxious"?