Hotel Check-in Problem
Listening to understand booking errors and solutions.
Lesson Goal: Learn how to listen carefully to customer service conversations to understand the problem and how it is fixed.
Handling Real World Issues
When you travel, things do not always go perfectly. Sometimes there is a problem with your reservation at a hotel or an airport.
When a problem happens, it is important to stay calm and listen for two things: The Cause (why did the problem happen?) and The Solution (how will the staff fix it?).
Go to the next tab to learn the hotel vocabulary, then listen to the conversation in the Practice tab to find out what happened!
Booking Words 🛎️
ពាក្យប្រើប្រាស់ក្នុងការកក់បន្ទប់
Reservation
/ˌrez.ɚˈveɪ.ʃən/
ការកក់ទុក
Fully Booked
/ˈfʊl.i bʊkt/
ពេញអស់ហើយ (គ្មានបន្ទប់ទំនេរ)
Check-in 🔑
ការចុះឈ្មោះចូលស្នាក់នៅ
Confirmation
/ˌkɑːn.fɚˈmeɪ.ʃən/
ការបញ្ជាក់ (លេខកូដ)
Receptionist
/rɪˈsep.ʃən.ɪst/
អ្នកទទួលភ្ញៀវ
Solutions 💡
ដំណោះស្រាយ
Upgrade
/ʌpˈɡreɪd/
ដំឡើងកម្រិត (ឱ្យបន្ទប់ល្អជាងមុន)
Error
/ˈer.ɚ/
កំហុស
🎧 Click play to listen:
📝 Comprehension Check
1. What is the problem at the beginning?
2. Why was there a problem?
3. How does the receptionist fix the problem?
Real World Tasks
Practice your hotel vocabulary!