B2
Constructive Feedback
ការផ្តល់ និងទទួលមតិកែលម្អ
🎯 Objective / គោលបំណង:
Give feedback that helps, not hurts. Use the SBI Model (Situation, Behavior, Impact).
❌ Vague Feedback (Ineffective)
Manager
"Your presentation was a bit messy. You need to be more professional."
(Too vague. "Messy" is judgmental. "Professional" is unclear.)
✅ SBI Feedback (Effective)
Manager
Situation
"During the client meeting yesterday morning..."
Manager
Behavior
"...I noticed you were reading directly from the slides..."
Manager
Impact
"...which meant you lost eye contact with the client, and they seemed distracted."
The SBI Framework
1. Situation (S) ស្ថានភាព
When and where did it happen? Be specific.
"In the email you sent this morning..."
"In the email you sent this morning..."
2. Behavior (B) ឥរិយាបថ
What action did you see? Describe, don't judge.
"You used several slang words..." (Not: "You were rude.")
"You used several slang words..." (Not: "You were rude.")
3. Impact (I) ផលប៉ះពាល់
What was the result? How did it affect you or the team?
"It made the tone feel too casual for a formal report."
"It made the tone feel too casual for a formal report."
Receiving Feedback
Technique: Thank & Clarify
Don't defend immediately. Ask for examples.
"Thanks for letting me know. Can you give me an example of when I did that?"
"Thanks for letting me know. Can you give me an example of when I did that?"
Identify the Best Feedback
Situation: A colleague is always late.
Which feedback is best?
A. "You're always late! It's so annoying and unprofessional." (Judgmental)
B. "When you arrived 15 mins late to the stand-up meeting (S+B), we missed your update and couldn't plan the day (I)."
C. "Try to be on time in the future." (Vague)
Situation: Someone interrupts you.
Which feedback is best?
A. "In the meeting just now, when you spoke over me (B), I lost my train of thought and couldn't finish my point (I)."
B. "You talk too much."