Leading Negotiations
In high-stakes professional settings, taking charge means guiding the conversation to a win-win outcome using strategic language.
Setting the Agenda
Persuading & Influencing
Overcoming Deadlocks
Do not use "You have to..." in negotiations.
The Art of Persuasion movie
Watch Teacher Sopheak guide a difficult negotiation. Notice how she uses polite yet firm language to overcome deadlocks and reach an agreement.
Quick Check bolt
Mission track_changes
Mission track_changes
Mission track_changes
Ask a Question front_hand
Recent Questions
Hi Sovan! The secret is in the structures you choose. Instead of using commands ("You must do this"), use collaborative suggestions ("I propose we do this") or highlight shared goals ("It is in our mutual interest to do this"). Your tone of voice should remain calm and steady. balance
What if they keep interrupting me when I try to set the agenda?
A great way to handle interruptions professionally is to politely ask them to hold their thoughts. You can say: "If I could just finish outlining my primary objective, I would love to hear your thoughts." lightbulb
Teacher, how do I sound authoritative without sounding rude?