B1 Lesson: Workplace Communication
Welcome to Kep, the home of delicious blue swimmer crabs! Today, we join Kimsan, a hardworking coastal crab fisherman, and his wife Sreymom, a busy vendor at the Kep Crab Market. Let's learn how this husband-and-wife team communicates with buyers and suppliers to run their family seafood business successfully. សូមស្វាគមន៍មកកាន់ខេត្តកែប! ថ្ងៃនេះ យើងជួបជាមួយ គីមសាន ជាអ្នកនេសាទក្ដាម និងភរិយារបស់គាត់ឈ្មោះ ស្រីមុំ ជាអ្នកលក់នៅផ្សារក្ដាមកែប។ តោះរៀនពីរបៀបដែលប្ដីប្រពន្ធមួយគូនេះទំនាក់ទំនងជាមួយអតិថិជនដើម្បីដំណើរការអាជីវកម្មគ្រួសារដោយជោគជ័យ។ ยินดีต้อนรับสู่แกบ! วันนี้เรามาร่วมกับกิมซาน ชาวประมงจับปู และสเรยมม ภรรยาของเขาซึ่งเป็นแม่ค้าที่ตลาดปูแกบ มาเรียนรู้วิธีที่คู่สามีภรรยานี้สื่อสารเพื่อดำเนินธุรกิจครอบครัวให้ประสบความสำเร็จกันเถอะ Chào mừng đến với Kep! Hôm nay, chúng ta cùng gặp Kimsan, một ngư dân đánh bắt ghẹ và vợ anh, Sreymom, một tiểu thương tại Chợ Ghẹ Kep. Hãy cùng tìm hiểu cách vợ chồng họ giao tiếp để điều hành việc kinh doanh của gia đình thành công. 欢迎来到白马市！今天我们走近沿海捕蟹渔民金桑和他的妻子、白马螃蟹市场摊主斯雷姆。让我们学习这对夫妻如何沟通以成功经营他们的家族海鲜生意。 ケップへようこそ！今日は、カニ漁師のキムサンと、ケップのカニ市場で働く妻のスレイモムを訪ねます。夫婦がどのようにコミュニケーションをとって家族のビジネスを成功させているか学びましょう。 켑에 오신 것을 환영합니다! 오늘 우리는 꽃게 어부 킴산과 그의 아내이자 켑 게 시장 상인인 스레이몸을 만납니다. 이 부부가 가족 비즈니스를 성공적으로 운영하기 위해 어떻게 소통하는지 배워봅시다. Bienvenue à Kep ! Aujourd'hui, nous rejoignons Kimsan, un pêcheur de crabes, et sa femme Sreymom, vendeuse au marché aux crabes de Kep. Apprenons comment ce couple communique pour gérer avec succès son entreprise familiale. ¡Bienvenidos a Kep! Hoy nos unimos a Kimsan, un pescador de cangrejos, y a su esposa Sreymom, vendedora en el mercado de cangrejos de Kep. Aprendamos cómo se comunica esta pareja para administrar con éxito su negocio familiar. مرحبًا بكم في كيب! ننضم اليوم إلى كيمسان، صياد السلطعون، وزوجته سريموم، البائعة في سوق السلطعون في كيب. دعونا نتعلم كيف يتواصل هذا الزوجان لإدارة أعمالهما العائلية بنجاح. केप में आपका स्वागत है! आज हम केकड़ा मछुआरे किमसान और उनकी पत्नी स्रेमोम से जुड़ते हैं, जो केप क्रैब मार्केट में विक्रेता हैं। आइए जानें कि यह दंपति अपने पारिवारिक व्यवसाय को सफलतापूर्वक चलाने के लिए कैसे संवाद करता है। Добро пожаловать в Кеп! Сегодня мы присоединяемся к ловцу крабов Кимсану и его жене Среймом, продавщице на крабовом рынке Кепа. Давайте узнаем, как эта супружеская пара общается для успешного ведения семейного бизнеса.
1. Vocabulary: Workplace Communication
Listen and repeat the words. Then, select the correct term for each definition below.
negotiate
/nɪˈɡoʊʃieɪt/To discuss something in order to reach an agreement, usually about price. ចរចា เจรจาต่อรอง đàm phán 谈判 交渉する 협상하다 négocier negociar يتفاوض बातचीत करना вести переговоры
supply chain
/səˈplaɪ tʃeɪn/The sequence of processes involved in producing and distributing goods. ខ្សែសង្វាក់ផ្គត់ផ្គង់ ห่วงโซ่อุปทาน chuỗi cung ứng 供应链 サプライチェーン 공급망 chaîne d'approvisionnement cadena de suministro سلسلة التوريد आपूर्ति श्रृंखला цепь поставок
place an order
/pleɪs ən ˈɔːrdər/To request goods or services from a supplier or vendor. ដាក់ការបញ្ជាទិញ สั่งซื้อสินค้า đặt hàng 下订单 注文する 주문하다 passer une commande hacer un pedido يضع طلبية आदेश देना сделать заказ
reach an agreement
/riːtʃ ən əˈɡriːmənt/To make a shared decision or contract with someone after discussing. ឈានដល់កិច្ចព្រមព្រៀង บรรลุข้อตกลง đạt được thỏa thuận 达成协议 合意に達する 합의에 도달하다 trouver un accord llegar a un acuerdo يتوصل إلى اتفاق सहमत होना достичь соглашения
confirm delivery
/kənˈfɜːrm dɪˈlɪvəri/To promise that goods will arrive at a specific time and place. បញ្ជាក់ការដឹកជញ្ជូន ยืนยันการจัดส่ง xác nhận giao hàng 确认交货 配達を確認する 배송을 확인하다 confirmer la livraison confirmar la entrega تأكيد التسليم वितरण की पुष्टि करें подтвердить доставку
out of stock
/aʊt əv stɑːk/Not available to buy because all items have been sold. អស់ពីស្តុក สินค้าหมด hết hàng 缺货 在庫切れ 품절된 en rupture de stock agotado نفذت الكمية स्टॉक में नहीं нет в наличии
wholesale price
/ˈhoʊlseɪl praɪs/A lower cost applied when goods are bought in very large quantities. តម្លៃលក់ដុំ ราคาส่ง giá bán buôn 批发价 卸売価格 도매가 prix de gros precio al por mayor سعر الجملة थोक मूल्य оптовая цена
regular customer
/ˈrɛɡjələr ˈkʌstəmər/A client who buys from a specific business frequently. អតិថិជនប្រចាំ ลูกค้าประจำ khách quen 常客 常連客 단골 고객 client régulier cliente habitual عميل منتظم नियमित ग्राहक постоянный клиент
make a profit
/meɪk ə ˈprɑːfɪt/To earn more money from sales than it costs to run the business. ទទួលបានប្រាក់ចំណេញ ทำกำไร kiếm lợi nhuận 盈利 利益を出す 이익을 내다 faire des bénéfices obtener ganancias تحقيق ربح मुनाफा कमाना получать прибыль
expand the business
/ɪkˈspænd ðə ˈbɪznəs/To make a company grow larger by selling more or opening new locations. ពង្រីកអាជីវកម្ម ขยายธุรกิจ mở rộng kinh doanh 扩大业务 事業を拡大する 사업을 확장하다 développer l'entreprise expandir el negocio توسيع الأعمال व्यापार बढ़ाना расширять бизнес
Match the Definitions
2. Grammar: Future Forms (Will vs. Going to)
In English, we use different future forms depending on whether we made a decision before speaking, or exactly at the moment of speaking.
| Future Form | Usage Context | Example in Kep |
|---|---|---|
| Will (+ verb) | Instant decisions, promises, offers made while speaking. | "Your basket is heavy! I will help you carry the crabs." |
| Going to (am/is/are + going to + verb) | Prior plans, intentions, or predictions based on present evidence (like seeing dark clouds). | "We are going to buy a bigger boat next year." (Prior plan) |
Grammar Practice (Part 1: Identifying Intent)
Grammar Practice (Part 2: Workplace Plans)
3. Reading: Context in Kep
Kimsan is a dedicated coastal fisherman who has been catching crabs for ten years, while his wife, Sreymom, runs their busy seafood stall at the market. Together, they have a firm plan for their family future: they are going to expand the business by buying a larger fishing boat next month. Because this is a fixed plan with steps already taken, they use "going to".
Every morning, Sreymom must negotiate with local hotel chefs and restaurant buyers at the market while Kimsan is out at sea. Today, Kimsan calls her from his boat to coordinate their morning deliveries.
"Sreymom, I have caught 60 kilos of premium crabs today. I am going to arrive at the docks at exactly 7:30 AM," Kimsan announces.
Sreymom checks her order notebook. "That is perfect! I have three large restaurants wanting to place an order today. Since your catch is so big, I will offer their chefs a very good wholesale price." She uses "will" because she is making an instant decision based on Kimsan's news.
She knows the chefs will quickly reach an agreement and ask her to confirm delivery before noon. However, Sreymom looks at the dark clouds gathering over the ocean. "Look at those clouds! It is going to rain heavily this afternoon," she predicts, based on the evidence in the sky. "I am worried we will be out of stock for tomorrow if every regular customer buys extra crabs before the storm."
Kimsan smiles reassuringly. "Don't worry. I will check our extra traps near the pier and help you store the crabs in the ocean nets. We will make a profit together!" Through teamwork and clear communication, this husband-and-wife duo keeps their family seafood business thriving.
Reading Comprehension
4. Listening: Conversation
Listen to Kimsan and Sreymom talking on the phone as they coordinate tomorrow's crab orders for their market stall.
Listening Quiz
5. Speaking: Roleplay Practice
Practice responding to Sreymom at the market stall. Read out loud and click the button to hear the correct pronunciation.
6. Writing: Your Turn
Look at the model email from Sreymom to Nita (who owns a riverside guesthouse in nearby Kampot). Notice how she uses Future Forms to make plans and promises.
Dear Nita,
Thank you for choosing our stall at the Kep Crab Market. My husband Kimsan and I received your message that you want to place an order for 20 kilos of blue swimmer crab.
Kimsan is going to harvest the crabs tomorrow morning at 5 AM. I promise we will confirm delivery by 9 AM directly to your guesthouse kitchen. As you are a regular customer, we will give you our best wholesale price.
Best regards,
Sreymom
Your Turn to Write
Pretend you are Kimsan writing an email to a new hotel buyer. Fill in the blanks with appropriate workplace vocabulary and will / going to.
Thank you for contacting our family stall at Kep Crab Market. I know you want to buy fresh seafood in bulk. Next month, my wife Sreymom and I (buy) a new boat, so we (expand) our business.
If you (vocab) today, I promise we give you a great (vocab). Let's meet at our stall tomorrow to (vocab) the final cost.
Best,
Kimsan
