Listening: Sophisticated Active Listening & Application C2 - Lesson 5: Applying Critical Listening Skills in Real-Time Problem Solving and Decision Making

C2 CRITICAL

Crisis Management

ការស្តាប់ និង ដោះស្រាយវិបត្តិ

🚨 Scenario: You are the CEO. A critical security flaw was found 24 hours before launch. Your Sales Director (Marcus) and Lead Engineer (Elena) are arguing.

M

Marcus (Sales)

Analysis: Marcus uses the False Dichotomy fallacy ("Launch or Die"). He is leveraging fear of financial loss to bypass safety protocols.

E

Elena (Engineering)

Analysis: Elena focuses on Long-term Risk. She uses strong legal terms ("Liability", "Litigation") to frame the bug as an existential threat, not a technical glitch.

Decode the C2 Business Terminology:

Zero-sum Game A situation where one person's gain is equivalent to another's loss.

Liability The state of being responsible for something, especially by law.

Litigation The process of taking legal action (lawsuits).

Burn Rate / Runway The rate at which a company spends cash before generating profit.

Marcus argues "Launch or Die". What logical fallacy is this?

Ad Hominem

Attacking the person instead of the argument.

False Dichotomy

Presenting only two extreme options when others exist.

Straw Man

Misrepresenting an argument to make it easier to attack.

Task: Draft the decision email to the board.

Requirement: You must justify a delay using the terms "Mitigate Risk" and "Integrity".